This qualification is for any individual who is, or wishes to be, involved in the administration function in any organization or business in any sector, or field as well as in non-commercial organizations such as clubs and charitable organizations. The core component contains competencies in information handling, communications, enterprise/customer service, technology, organization skills, self-development, teamwork and business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of reception, executive administration, financial services and banking, legal administration and human resources. Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of service within the field of Administration within all sectors.
Learners entering this qualification are assumed to be competent in: Communication at NQF level 2/Grade 10. Mathematical Literacy at NQF level 2 /Grade 10. It is recommended that learners have: Computer operating skills at NQF Level 2/Grade 10 or equivalent.